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Choosing an In Home Care Agency: What to Ask!

Choosing an In Home Care Agency: What to Ask!
December 19, 2019 / By medadmin

Choosing an In Home Care Agency: What to Ask!

When choosing the right home care provider, it can feel as though you are drowning in a myriad of questions. Thus, when you meet a home care agency, it can be difficult to streamline everything that you want to ask! This is why it helps to prepare yourself with questions in advance. 

The following article explores some of the questions to ask when choosing a home care agency for in home health care in Boynton Beach, FL!

Employees and Scope of Work

It’s best to define the scope of work as soon as possible. These questions are great for establishing roles, boundaries, and clarifying workload. 

  1. What is the hiring process for the employees? Is there a background check? What are the base requirements?
  2. What kind of care providers work here? Are there only registered nurses: or are there physical therapists, social workers, nutritionists, etc?
  3. Is there a replacement process if the provider we are given does not match our situation?
  4. What is the process of being matched with a provider? Will we be meeting with them before the decision is made? 

Financial Terms 

At the end of the day, this is a monetary service, and it needs to be clear how this will be paid for. Here are a few pertinent questions to ask about the finance side of things!

  1. What financial payments do you accept?  
  2. If you accept insurance, does this include my particular insurance? 
  3. Will there be any deposits that I need to place? Are there other service related fees I should know about?
  4. Is there any paperwork I can take with me to review for later?

Finding a Good Reputation

In this modern age, reputation speaks volumes. You should look for an agency with satisfied customers, past and present. When meeting with the agency, make certain to ask these questions:

  1. What is the training regimen for being placed on staff? With the ever evolving healthcare landscape, do you require your employees to retrain?
  2. How do you ascertain care for each individual? Is there a personalized scope of work for each care provider’s patient? If there is, what is the drafting process of this?
  3. Is there an inspection process that occurs? Does it happen from within or outside the company? Are these inspection reports something that I can see?
  4. How many patients does one provider care for?

Thanks to Expicare Nursing Agency for their insight into in home nursing care and what to ask when choosing an agency.